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Claim Toolkit for Audit
Claim Toolkit for Audit allows you to measure the accountability of your organization in a way that makes sense for your business. Working remotely with our experienced team of Claim Consultants, you will codify your Best Practices into a series of questions by claim type, severity and state. Generally this means taking your existing audit forms, reviewing them for weaknesses and categorizing the questions for optimal measurement and feedback effectiveness.
Once the questions are in place for a single claim type, you will have the opportunity to test the system to see how easy it is to use and discover the power of all of the information you gain from consolidating the information and looking at it across branches, units and claim reps. You’ll also see how the claim reps appreciate being given the opportunity to review the audit and provide specific feedback. While they can’t change the score, they can explain why they made the decisions. This experience helps improve the quality of the audits and the willingness of the claim rep to change their behavior.
You’ll improve your Best Practices.
You’ll have a clear measure of your accountability.
You’ll be able to clearly explain your strengths and weaknesses as an organization.
You’ll be able to plan and track improvement efforts with confidence.
