happened when I wasn’t paying attention. I have become an insurance claims
expert. As a matter of fact, I have spent a lifetime learning to adjust.
35 years in the business, I have been an appraiser, auditor, investigator,
adjuster, manager, regional manager and Corporate Claims executive while
working for a carrier. I also spearheaded major projects including new claim
systems and changing a 5,000-person organization to a 24 X 7 operation.
a vendor, I have benefitted from the experience of the 25,000 adjusters I have
met in the 47 states and 4 countries I have traveled to for my job.
Collectively they insure everything from cruise ships to Corollas to coconuts
falling on your head. Much of what I know they taught me.
the way I invented five software applications in wide-spread use and today we
support 80 P&C carriers, TPAs and self-insureds. Because of my career in
Claims, this kid from Atlanta, Illinois (pop. 1,700) considers every day
Thanksgiving. For real.
some super smart team members encouraged us to expand our social media
presence. We have and it has given me this platform.
literally millions and millions of claims, I have learned a few things a long
the way. The purpose of Mark’s Claims is to share some of those tips with you.
I’ll be back to illuminate and share one little corner of the claims worlds I
have been fortunate to have visited.
most important question to ask in every loss;
to deal with angry people;
best way to disagree; and
little tricks to help you investigate, assess and negotiate any claim.
hope to challenge you, educate you and entertain you. If you feel Mark’s Claims
could benefit your team or colleagues, please like, share or message us!
one day – and it won’t even take 35 years – you’ll realize you are an expert.